All deposits and purchases made and fees paid on Virtual11.in to play or in connection with Fantasy Cricket are final. All transactions are final. We recognize that customer satisfaction is extremely important to us, so only error-oriented transaction cases shall be reviewed.
If you are not fully satisfied with any deposit/purchase made or fee paid on Virtual11 and feel there is an 'Error’ in the transaction, please let us know about that within 3 days from the transaction date, and we shall certainly review the transaction and determine the resolution at our own discretion.
Virtual11 reserves the right to cancel any matches for any reason, with or without disclosure of the reason, and refund all fees paid for such matches by any and all users within 1-3 business days.
Virtual11 forbids Users from joining any game rooms after a cricket match related to the game room (identified by the Series) has begun.